Refund Policy

Return and Refund Policy

At Ivan Living, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, our Refunds and Returns Policy outlines how you can request a return or exchange.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • You must initiate the return within 3 working days from the date of delivery.
  • Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards.
  • Customized or personalized products.
  • Opened or used kitchen utensils and items for hygiene reasons.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service at [email protected] with your order number and the reason for the return.
  2. Receive Instructions: We will provide you with instructions on how to return your item(s).
  3. Ship the Item: Package the item securely and return it to the address provided. You are responsible for return shipping costs unless the return is due to our error.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.

5. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of delivery with photographic evidence. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

7. Changes to This Policy

We may update this Refunds and Returns Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For questions or concerns regarding your order, returns, or refunds, please contact us at [email protected].